Contact IES Support
Holiday coverage
IES will be taking a short break over the holiday period, with our offices closed from Wednesday 24 December 2025 to Sunday 4 January 2026. Standard operations will resume on Monday, 5 January 2026.
Throughout this period, our team will continue to provide critical support to ensure your NEO and PROPHET solutions remain stable and operational.
Support Availability During the Shutdown
Available:
- Critical/urgent support for NEO or PROPHET solution issues
- Assistance with outages, access problems, and issues impacting market operations or compliance
- General enquiries
- Non-urgent support requests
- Project work, onboarding, enhancements, configuration, and training
- Account management meetings and non-operational discussions
How to Get Help
Please lodge your request using the form below. Response times may be longer than usual however, urgent matters will be prioritised.
You can also review the latest incidents and system alerts on this page during the holiday period.
A Note of Thanks
We appreciate your partnership throughout the year and wish you a safe and restful holiday season. We look forward to working with you again in 2026.
We'd love to hear from you
Use this form to log a Support request for your IES solution.